Despite summer vacations and nice weather in NYC happening in August, the team at Teachable has been crushing it.
A few highlights from the month include:
1) We officially launched single-page checkout.
Revamping the student experience during checkout has been a massive undertaking. Keep scrolling to the next section to learn more :)
2) We welcomed FIVE new employees to the team.
- Melissa Guller as Head of Special Projects
- Madeline LeClair as Full Stack Developer
- Aquilah Jourdain as Customer Educator
- Elle Hoffman as Customer Educator
- Katie Scott as Account Manager
3) Our amazing Customer Care team is on fire with ticket response times.
At the beginning of this year, Customer Care was a three-person team responsible for tickets from hundreds of instructors, which meant that the average time to first response was hovering around 8 hours. Today? It's just below 40 minutes (during business hours, of course), and the team is 20+ and growing! Read our CEO’s (Ankur Nagpal) shoutout to them in the Tribe.
Some of our Customer Operations team!
We Introduced 2 New Product Features
This project has been a huge focus of ours in the past couple of months, so we've been super excited to unveil our new single-page checkout design. We just started transitioning schools this morning, so if you haven't yet, go check it out on your school today!
With the new single-page design, when students check out now they'll immediately be taken to a page where they can enter the email address to use for their account, choose their payment method and add information, and review their order:
If their email address is already associated with an account (either on your school or on myTeachable if you've enabled it), they'll be prompted to log in right there on the checkout page, without navigating away:
Current account holders will also have the option to use their saved credit card if applicable:
Finally, if the student is creating a brand-new account rather than logging in, they'll finish creating their account after they have completed checkout:
You, our awesome Teachable instructors, were directly responsible for inspiring this checkout update. We heard your feedback that you were losing customers between the signup and payment steps of our old two-page checkout, so we set out to fix that. We hope in the coming weeks and months your cart abandonment rates plummet as your students enjoy a smoother, more streamlined checkout experience :)
Version 2.0 of the Teachable iOS App
We’ve had the iOS app out for some time in beta, but now version 2 is officially out. The app is designed for students taking courses on myTeachable-enabled schools to access material on the go. (Note that it's not intended for instructors to be able to create/manage courses on mobile--the app is for those taking the courses.)
From the app, students can stream course content on the go, take quizzes, and track their progress. One cool brand-new feature in this version: offline course access! Your students can now literally learn anywhere, wifi or not.
Having your courses on the iOS app is completely free--all you need is myTeachable enabled on your school. You don't even have to do anything; your students will automatically have access after downloading the app.
Learn more about using the iOS app as an instructor here.
Here’s What’s Happening Around Teachable HQ
Teachable Company Blog
Originally, we had plans to start a Teachable tech blog, with posts from the engineering, data, and product teams. However, we decided that instead of restricting our company blog to posts from the tech team, we're opening it up to everyone in the company! We want to use this blog to show you the inner workings of Teachable. The blog is empty right now, but you'll see the first post from our CEO, Ankur Nagpal, in the next week. Keep an eye out, and make sure you follow us on Medium!
Visit From a Film Crew
In August we had a film crew come to the office to film a video about working at Teachable! They should be finished putting it together within the next month; we'll make sure to give you a heads-up when it's live. If you're interested in one of the open positions (see the bottom of this post), the video will give you a sense of what life's like in the office :)
Other Fun In-Office Events and Outings
August at Teachable came with two special events: Take Your Kid to Work Day and a picnic out at Chelsea Piers.
The kids had a great time writing product code and answering support tickets! ....Okay, in reality they mostly ate chicken fingers and posed for photos, like this one --
At the picnic, we got to enjoy fresh air and a great view of the river.
Working at Teachable & Current Job Openings
Meet Peter Lemiszki - Full Stack Developer (Growth Team)
How long have you been working at Teachable?
I’ve been working at Teachable for just under one year.
What do you do at Teachable?
I’m a full-stack developer on the growth team. My job is to build and maintain our website at teachable.com, expanding its capabilities as necessary.
What’s the best thing about your experience working at Teachable?
I love how Teachable manages to provide a laid-back atmosphere but is also full of talented, self-motivated professionals who know how to get things done.
What’s an interesting Teachable school that you’ve come across?
Cooking with Science (http://www.cookingwithscience.tech) will teach you how to use liquid nitrogen to make ice cream!
What are you most excited about going forward?
We’ve recently re-launched teachable.com, and while it might not look much different on the outside right now, we’ve added an entirely new admin area. This is going to allow the marketing team to create all kinds of new pages quickly and easily.
When you were 7, what was your dream job?
My childhood dream job was to be a cartoonist. I was always drawing. My first programs were actually cartoon graphical adventures. Sadly no one at Teachable has asked me to create one of those yet but I can still dream.
Teachable Career Opportunity Spotlight: Data Engineer
We’re hiring a data engineer. Here’s what the job will be like.
What you’ll be doing: Driving data collection and analysis across Teachable in collaboration with our engineering, product, and growth teams. Helping our instructors run their schools better by building data-driven features that allow them to access great insights and analytics. Ultimately, making a huge impact both within the company and on a product used by millions of students!
Who you’ll be reporting to: Ben Bertincourt - With a background in mathematics and astrophysics, Ben has worked in data analysis for over 10 years now.
Fun fact: Ben grew up in France, studied in Paris, spent years traveling between Europe and the US, and officially moved to New York City in 2015.
When Ben’s not processing data and implementing algorithms, he’s playing piano or hiking outside the city with his wife and daughter (pictured above).
Ways you can grow in the role: As our first Data Engineer, you will have the freedom to take ownership of our data management as well as lead systems for data collection and analysis. You will be a founding member of Teachable’s data team and one of the key decision-makers as we scale.
Come Join us at Teachable!
Here’s what we’re still searching for (plus the Data Engineer spotlighted role above):
Growth & Marketing
- Affiliate Marketing Manager: Grow our affiliate program by building relationships with influencers and developing marketing materials.
- Community Specialist: Help our instructors by responding to their product questions on social media channels.
- Customer Operations Training Lead: Develop and implement training materials for our CustOps team.
- Senior Front-End Developer: Help build the product on the front end.
- Senior Software Engineer: Work on the back end of the product on our engineering team.
- Software Engineer: Either a full-stack or back-end engineer to work on production code.
- Software Engineer - Internal Tools: Help Teachable run more efficiently by managing the tools we use internally.
Learn more about each opening here on our careers page.
We’re so excited to keep expanding the Teachable team in the coming months. Perks include working in a gorgeous office in Manhattan, working in an exciting and fast-paced environment with awesome people, competitive pay, health care benefits, and more.
See you next month!